When employee onboarding goes bad and how to fix it

Erik Fiala
Erik Fiala
Founder, CEO at Source
Jan 13, 2023
2 min read
Stressed man at work

Starting a new job can be stressful for anyone, and it's especially important for companies to make sure their new hires feel welcome and supported during the onboarding process. But what happens when things go wrong? Whether it's miscommunication, lack of support, or just a generally negative experience, a bad onboarding process can set the tone for an employee's entire tenure with the company.

So, how can you fix a bad onboarding experience? Here are a few suggestions:

1. Communicate openly and honestly

If something went wrong during the onboarding process, it's important to address it openly and honestly. Don't try to sweep it under the rug or brush it off as a minor issue. Instead, take the time to listen to your new hire's concerns and work together to come up with a solution.

2. Provide additional support and resources

If your new hire is struggling to catch up or is feeling overwhelmed, offer additional support and resources. This could include additional training, one-on-one mentorship, or access to helpful resources such as company manuals or training materials.

3. Create a welcoming culture

A positive company culture can go a long way towards making new hires feel welcome and supported. Encourage your team to be open and welcoming to new hires, and make an effort to include them in team events and activities.

4. Follow up and check in regularly

After the initial onboarding period, continue to check in with your new hire to see how they're doing. Ask for feedback on the onboarding process and see if there are any areas where you can improve.


Overall, it's important to remember that a bad onboarding experience doesn't have to be the end of the line. By openly communicating, providing support and resources, fostering a welcoming culture, and regularly checking in with your new hire, you can turn things around and set them up for success at your company.

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